Cancellation and Refund Policy

1. General Provisions and Payment Rules

Purchasing our services is based on a phased payment principle, which protects the interests of both parties. The work is considered started after you provide us with the necessary materials and we begin working on the design, about which we will notify you in writing.

• The order is confirmed by a written agreement and a 50 percent advance payment.
• The remaining 50 percent is paid before the site launch, after you view and approve the finished site.
• The website is not published publicly until full payment is made.
• Payment is made by bank transfer.

2. Cancellation and Refund for Standard Orders

We understand that plans can change. Refund conditions depend on the stage at which the order is cancelled.

• Cancellation before starting work: if you request cancellation before we start the work, the advance payment will be fully refunded to you within 14 calendar days using the same payment method.
• Cancellation after starting work: if the work has already started, the 50 percent advance payment remains with us as the fee for the performed work, and you will not have to pay the remaining 50 percent.
• Cancellation after delivery: since the site is created individually according to your instructions, the paid amount is not refundable after delivery.
• Failure to perform due to our fault: if we cannot perform the service or there is a material non-conformity that we cannot fix within a reasonable time, the paid amount will be fully refunded to you within 14 calendar days.

3. Fixing Defects and Failure of the Client to Perform Obligations

Effective communication is essential for the timely completion of the project. We also take responsibility for fixing technical defects.

• If you do not provide us with the necessary material or do not respond to us within 60 days, we may consider the order suspended or completed.
• In such a case, the 50 percent advance payment covers the already performed work and is not refundable.
• We fix technical defects reported within 30 days of the site launch that do not correspond to the agreed scope for free. This does not imply a refund if the defect can be fixed.

4. Site care, Domain, and Additional Services

In addition to the main packages, we offer additional services subject to specific conditions.

• Domain registration: after paying the fee to the registrar, the domain amount is not refundable.
• Site care subscription: the monthly subscription service can be cancelled at any time. The amount for the already paid month is not refundable, and the service remains active until the end of the current month.
• A game for your brand: the same cancellation rules and phased payment conditions apply to the creation of the game, unless otherwise agreed in writing.
• Launch offer: the same refund rules apply to services purchased at a discount.

5. Consumer Rights

The Law of Georgia on the Protection of Consumer Rights, 1455 VIII, 29.03.2022, applies only to natural persons who purchase services for private purposes. If you represent such a consumer, you enjoy the mandatory rights granted by the law.

• Under Article 13 of the law, the consumer has the right to withdraw from a distance contract without stating any grounds within 14 calendar days of its conclusion.
• Mechanism for starting work: to start work within the 14 days, you must confirm in writing that you request the work to begin before the expiration of the period and acknowledge that you will lose the right of withdrawal upon full performance.
• Without this confirmation, we start the work only after the 14 days have passed.
• If you withdraw from the contract before confirmation, the paid amount will be fully refunded to you within 14 calendar days.
• Exceptions: according to Article 14(2) of the law, the right of withdrawal does not apply if the service was fully performed with your prior consent, or if the service is made to your specifications or is clearly personalized.
• In case of withdrawal, the amount will be refunded to you within 14 calendar days of the request, using the same payment method in accordance with Article 15 of the law.

6. How to Request a Cancellation

You must send us the cancellation request in writing via the WhatsApp application or email. In the request, you must indicate your name, order details, and the decision to withdraw from the contract. Consumers may use the standard form provided below.

Standard withdrawal form:

To: Brandsite, Individual Entrepreneur [Name Surname], [Registered address], Tbilisi, Georgia, info@brandsite.ge.

I hereby notify you that I withdraw from the contract for the following service: [indicate service].

Date of order or conclusion of contract: [indicate date].

Consumer name: [your name].

Consumer address: [your address].

Consumer signature, if the form is submitted on paper: [signature].

Date: [indicate date].

7. Limitation of Liability and Dispute Resolution

We operate in full compliance with the legislation of Georgia. No limitation in these conditions contradicts the mandatory norms of the law, and in the event of such a contradiction, the mandatory requirements of the law shall prevail.

• Any dispute is primarily resolved through negotiation.
• If an agreement is not reached, the dispute will be heard by the Tbilisi City Court.
• The consumer, in accordance with the law, may additionally apply to the Georgian Competition and Consumer Agency or use mediation.